Q: HOW DO I ORDER?
A: Just choose the product/s you wish to order and put it/them in your shopping bag. By clicking the “My Bag” icon in the top right corner, you will be redirected to your shopping bag, from which you can proceed to check-out. Please review your order, then click “Proceed”. You can then login with your account or register a new account/order as a guest. You will then proceed to check-out, where you will be able to enter your data and choose your shipping and payment options. Please review your order again – and when you are ready, click “Finalize”. When your order is placed, you will get a confirmation e-mail. When the order is ready to be shipped, you will get the shipping confirmation e-mail containing your tracking ID or shipment tracking number.
Q: IS THERE A MINIMUM ORDER VALUE?
A: No, there is no minimum order value.
Q: HOW CAN I ENTER A DISCOUNT CODE?
A: Please enter your discount code during the check-out process.
Q: HOW CAN I EDIT OR CANCEL MY ORDER?
A: You can always edit your order in your „Shopping Bag“. However, placed orders cannot be changed once received. Therefore, please make sure to check your order before finalizing. When you want to cancel your order, please contact customer service at firstname.lastname@example.org.
Q: THE PRODUCT I WANT IS NOT AVAILABLE IN MY SIZE/SOLD OUT/NOT IN STOCK. WHAT CAN I DO?
A: I always aim to offer you a broad range of products to choose from. This also means that I cannot always have every size of every product in stock. However, you can add out of stock or sold out products to your wishlist and I will try my to get them for you. Please note that there is no guarantee that you will get the product when putting it on the wishlist.
Q: I DON’T KNOW WHICH SIZE OR CUT FITS ME. CAN YOU HELP?
A: Of course – I’d love to help when it comes to sizes and cuts. Just drop me an e-mail at email@example.com and I’d be happy to give you some advice.
Q: HOW DO I TAKE CARE OF MY SWIMWEAR AND INTIMATES?
A: I only sell products made from high-quality materials and fabrics – this is why it’s especially important to take a look at the provided care instructions in order to minimize the possibility for changes in color or damage and to ensure that the products keep their colors and form. If you’re curious to know more about how to take care of your delicate garments, have a look at this blog post where I explain the topic in more detail.
Q: WHAT PAYMENT OPTIONS DO YOU OFFER?
A: Currently, you can pay via direct bank transfer, Paypal and credit card (MasterCard, VISA) via the PayPal gateway.
Q: HOW MUCH IS SHIPPING?
AUSTRIA: FREE SHIPPING WITHIN AUSTRIA for orders above 30 Euros (30€), 5€ flatrate for orders below 30€
GERMANY: 5€ FLATRATE
OTHER EU: 10€ FLATRATE
Express shipping (EMS) is currently only available in AUSTRIA for an extra cost of 10€.
Q: WHAT COUNTRIES DO YOU SHIP TO?
A: I currently ship to all of the EU, including: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
Q: HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
A: I aim to finish your order ASAP. NOTE: If you have chosen bank transfer as your payment option, your order will be sent when your payment has reached us. LZ’s offered standard shipping usually takes 2-3 business days (which can be affected by holidays). Express Shipping (AT only) usually takes 1 day.
Q: WHERE IS MY ORDER?
A: You will find the tracking number link for your order in your “Completed Order” e-mail. With this number, you can always check where your order is. If you don’t have a tracking number or the respective link, please contact customer support. ATTENTION: It can take up to 24 hours for the tracking number to show in the system.
Q: I STILL HAVEN’T RECEIVED MY ORDER. WHAT CAN I DO?
A: If you don’t receive your order at the expected time, please check again your shipment tracking number link. If there are any problems, customer support is happy to help.
Q: WHAT HAPPENS WHEN I’M NOT AT HOME?
A: Even though it would be best if you were at home, no problem. You will be notified either with a notification card in your post box or on your door and you can pick up your shipment at the indicated station. It also states the deadline until you can pick up your order, if you do not, it will be returned to me.
Returns & Exchanges
* NEW * OUTLET ITEMS ARE FINAL – NO RETURNS FOR THESE STYLES *NEW*
Q: CAN I RETURN MY ORDER?
A: Yes you can. Thereby, you make use of your right of withdrawal – and you have 14 days time upon taking in charge of the goods to withdraw your order. Please ensure that hygienic protection and tag are still attached and in place. More about returns and exchanges here.
Q: CAN I EXCHANGE THE PRODUCTS?
A: Of course you can – but only within a 14 day period upon taking in charge of the goods. Please ensure that hygienic protection and tag are still attached and in place. Read more here.
Q: HOW DO I SHIP IT BACK?
A: Right now, our policy asks that you as the customer cover the shipping expenses for returns & exchanges. In case of an exchange, you will then receive your new order free of charge. This is due to high shipping costs for smaller businesses, however, we are working on a solution here. You can choose your shipping service, but please ensure to use a traceable shipping method.
Q: HOW DO YOU HANDLE EXCHANGES?
A: In case of an exchange, I would kindly ask you to send me an e-mail with your return request and I will see what I can do. If we don’t have your desired produt in stock, you will get a coupon card with the exact amount instead. Please just send back your package to us at your expense:
LEAH ZOE/Esther Boehmer
Of course, you will then receive your new items free of charge.
Q: HOW DO YOU HANDLE RETURNS?
A: If you want to return an item, please fill out the return form (link to pdf here) and send it to me via e-mail or post. I will then confirm your return and ask you to please send your package back to us at your own cost to
LEAH ZOE/Esther Boehmer
Once I receive your package and it has been checked and cleared, you will receive your refund. If you have paid via bank transfer, I will also need your IBAN code as I’m not able to access it for security reasons.
Q: MY PRODUCT IS DAMAGED – WHAT CAN I DO?
A: Of course you can return your faulty goods. Please send us an E-Mail or call and please describe what happened. I will then either exchange the product for you or give you a credit voucher for your next order.
Q: I RECEIVED THE WRONG ORDER – WHAT CAN I DO?
A: In this very unlikely case, please get in touch with me via our customer support (e-mail or phone) and I will take care of the return of the order.
Q: I AM LOOKING FOR A GIFT AND I DON’T KNOW WHAT I SHOULD CHOOSE. CAN YOU HELP?
A: Of course, I’d love to! I’m always happy to help you with style, sizes and cuts – just send me an e-mail to firstname.lastname@example.org with the subject “Personal Shopper” and I’ll get right back to you. You can of course always drop by LZ’s social media profiles on Instagram, Facebook or Pinterest for a little extra inspiration.