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OUTLET ITEMS ARE FINAL – NO RETURNS FOR THESE STYLES
Of course, you have the right of withdrawal and therefore the right to return your goods. Additionally, we also offer you the possibility to exchange your received goods for other sizes, colors or models. Please note that for the right of withdrawal, as well as returns, we have set a time limit of fourteen (14) days upon receipt of goods. Also, if you want to return or exchange your items, please ensure that the hygienic protection, as well as the tag on the product is still in place and attached.
WITHDRAWAL & RETURNS
If you want to return your goods and not exchange them for another size, color or model, please sign this sample order cancellation form and send it to us via email (email@example.com). After we received your form, you will get a confirmation from us with further info.
For returns, you as the customer are responsible for the return of your order to us at your own cost. Please send it back to the address below with the shipping partner of your choice. (It is best to choose a traceable shipping method.)
You will then receive the refund immediately and in the same form you have paid for your order (PayPal or bank transfer).
Please note here that we will withhold the refund until we receive the returned goods. In order for you to be able to make use of your right of withdrawal, please meet the deadline of 14 days upon receipt – every withdrawal that is received after this fourteen (14) day period will NOT be refunded. Also, you as the customer have to ensure that hygienic protection needs to be still in place when returning goods, otherwise the right of withdrawal is NOT APPLICABLE.
In case you want to exchange your goods for another size or color, you are very welcome to do so. However, we are a small start-up boutique and therefore cannot guarantee that we will have the requested model, size or color available. Please make sure that you send an exchange request to our customer support (firstname.lastname@example.org) with the subject “exchange” as early as possible and we will try our best to make your exchange happen. Please return your order back to us to the address below at your own cost and you will receive your new order free of charge (to all EU addresses).
Please note that also for exchanges, we have a fourteen (14) day deadline – every exchange request received after this period will not be accepted.
PLEASE NOTE THAT BECAUSE OF OUR CUSTOMERS SAFETY AND HYGIENE STANDARDS FOR SWIMWEAR, LINGERIE AND INTIMATES, WE CANNOT ALLOW RETURNS OR EXCHANGES FOR WORN ITEMS OR ITEMS MISSING THE HYGIENIC PROTECTION. FOR TRACES OF USAGE, STAINING OR DAMAGE TO THE GOODS, WE WILL WITHHOLD AN ACCORDING PERCENTAGE OF THE BUYING PRICE. FOR MORE INFO ON YOUR RIGHT OF WITHDRAWAL, PLEASE SEE OUR IMPRINT SECTION INCLUDING OUR TERMS AND CONDITIONS.
Address for withdrawal or exchange of goods:
LEAH & ZOE